The Opportunity

Hyatt seeks an enthusiastic platform operations engineer to join our Platform Operations department. In this role, you will be collaborating closely with the broader IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Primary responsibilities include providing technical support and maintenance of containers on Kubernetes. The ideal person for this position is skilled and passionate about solving technical problems while also focusing on the guest and colleague experience. The Platform Operations team is responsible for the daily support and maintenance of the Hyatt.com production and test environments. The team ensures Hyatt.com is operating within expected page response time, error rates, and availability. Team members report incidents and problems to both internal Hyatt Business and Product Owners as well as external vendors. Platform Operations works closely with the development team and third-party vendors to identify and resolve critical production issues. Also, the team works with the Platform Engineering team on test and production deployments using Agile methodologies. Team members collaborate to establish new technical operational strategies in cooperation with hosting vendors and internal technology teams. Individuals with an “automate everything” mentality will thrive in Platform Operations, where there is a strong push to automate operational procedures, deployments, and repeatable tasks.

• Manage and tune docker containers and Kubernetes pods/deployments

• Assist development in troubleshooting issues with containers

• Conduct root cause analysis in close collaboration with the development and engineering team

• Provide Tier 3 Production 24x7 on-call support (rotation) supporting various technologies

• Implement, and measure operational strategies to improve site reliability and availability

• Remediate all security vulnerabilities pertaining to products managed by the team

• Support software releases using established automated procedures

• Automate repeatable and frequent operational processes and procedures

• Participate in Change, Incident, and Problem management

• Foster a culture of deep learning through blameless post-mortems to improve the shared goal of reliability across services

• Improve and document operational and troubleshooting procedures

Experience Required:

• 2+ years of hands-on experience managing and troubleshooting issues on Docker and Kubernetes.

• Hands-on experience handling infrastructure as code using Ansible, helm charts, etc.

• 2+ years’ experience with Nginx or a similar tool.

• 2+ years’ experience with supporting modern web and mobile application environments.

• 2 years’ experience tuning and troubleshooting application performance for memory, CPU, thread usage, and database pooling

• 2 years’ experience with Bash, Python, Perl, or similar scripting language.

• 1-2 years’ experience with any APM tool like Datadog

• 1-2 years’ experience with any log aggregator tool

Experience Preferred:

• Experience Salt Stack or similar configuration management tools.

• Working knowledge of incident, problem, and change management best practices.

• Strong business and technical acumen being able to effectively communicate with others

• Strong organizational and prioritization skills.

• Working knowledge of CDN, Load balancers, and DNS

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.