In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations and risk management:

• Transaction Banking , a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
• ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

Responsibilities :

• Support evaluation, response and drive effective close out of all open issues affecting the ability to resolve open customer complaints
• Support the responsiveness and resolution of all open audit requests, action plans, remediation efforts, etc.
• Work with Engineering/technology to understand barriers and timelines to fixes, initiatives, enhancements, etc.
• Provide consistent leadership updates on all open issues affecting Advocacy operations
• Complete weekly and monthly leadership report outs on open items
• Demonstrate creative problem-solving techniques while mitigating risk to the firm.
• Foster and develop working relationships with other internal teams to identify and remedy situations or process breakdowns that impact customers.
• Review and monitor complaint work completed for each member of your team, weekly.
• Partner with Internal and external stakeholders to develop execution strategies to successfully launch new product features, benefits and promotions.
• Remain current on processes and take initiative to own change management submissions that impact your organization.
• Track and submit end of month results with actions plans, to leadership each month.

Skills/Qualifications:

• Awareness of Regulations pertaining to financial services, lending and credit cards
• Project management skills
• Previous experience with JIRA and Agile project methodologies
• Ability to manage multiple priorities and act independently to identify opportunities for improvements especially to reduce risk and improve operational effectiveness.