Point of Sale Coordinator

Join First Transit as a Point of Sale Coordinator. The Point of Sale Coordinator is responsible for ensuring that customers receive excellent service by helping to answer and solve patron questions and concerns. Provide information in response to inquiries about bus services, trip planning, route changes, ticket sales, in addition to handling and resolving complaints. Responsible for point-of-sale, ticket inventory, and other administrative duties. If you have the drive, confidence, and determination to succeed, we are looking for you!

First Transit is proud to offer:

• Tremendous career advancement opportunities due to a strong presence across North America.
• Benefits packages
• A great work environment.

Point of Sale Coordinator major responsibilities:

• Receives, researches, and answers customer inquiries and requests regarding bus service, schedules, trip planning, ticket sales, fares, and services offered.
• Follows-up on customer inquiries and research to assure satisfactory completion.
• Responsible for learning the entire transit system, in addition to frequently asked questions regarding regional transit partners.
• Accurately and efficiently sell and distribute tickets as appropriate.
• Complete point-of-sale transactions and phone orders by cash, credit, debit and checks.
• Balances ticket sales with payments received and cash drawer and receipts; documenting discrepancies.
• Updates inventory and revenue records. Analyzes transactions, corrects records, and adjusts errors.
• Enters transactions accurately into the AIMS Advantage and Microsoft Dynamics systems.
• Assists walk-up customers. Assists customers with lost and found items.
• Enters phone calls into database. Maintains a clean and well-stocked sales area. Close out all POS systems. Assist with cash vault as needed. Availability to work split-shifts if needed.
• Performs all other duties as assigned, including administrative duties.

Point of Sale Coordinator requirements:

• High School diploma or equivalent
• At least 1 year experience in bookkeeping, accounting, or secretarial assignments involving advanced recordkeeping (directly related business school or college courses may be substituted equally for up to 6 months experience) OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Working knowledge of bookkeeping theories and practices and accepted office procedures.
• Ability to perform a volume of numerical detail work with speed and accuracy, to make difficult mathematical computations with and without mechanical assistance (ability to operate a calculator by touch).
• Ability to understand and follow complex oral and written instructions and technical or legal terminology.
• Ability to prepare financial and other records in a systematic, neat, legible manner.
• Ability to establish and maintain effective working relationships with co-workers, a variety of governmental employees and officials, and the general public.

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.