Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Printer and Copier Repair Trainer to join our technical training team in the Beaverton, Oregon area. This position will be based at Pacific Office Automation’s main campus in Beaverton but could include up to 30% travel over the course of the year.

If you are excellent with customers and a problem solver who is detail-oriented and capable of multi-tasking, self-management, and collaborating across organizations, we want to talk to you! We are looking for experienced trainers but are willing to invest in the right service technician who has relevant experience and a desire to take on training responsibilities.

Essential Job Duties

• Conduct Copier and Printer Repair training and certifications
• Schedule and conduct technical training for copiers, printers, and other office technology as assigned
• Developing customized training solutions to help upskill service technicians in the field when other training solutions don’t already exist
• Communicating key-stakeholders at all levels of an organization to accomplish tasks and progress efforts
• Manage data related to technical training and training needs and effectively communicate that data with a variety of tools (Excel, PowerPoint…)
• Attend train-the-trainer sessions as assigned
• Shadow field technicians as assigned
• Other duties as assigned

Qualifications

• 3 years experience as a copier/printer service technician
• 1 year experience as a technical trainer preferred
• Reasonable equivalent combination of experience as a technical trainer and service technician
• CompTia CTT+ certification preferred but not required
• CompTia Net+ certification preferred but not required
• Intermediate skills with Microsoft Office software and SharePoint (SharePoint preferred but not required)

Benefits

• PAID TRAINING
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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