The Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

• Maximize parts and service sales in assigned territory

• Assist with sale of new equipment

• Develop and sell Customer Support Agreements and maintenance programs

• Maintain accurate customer data records

• Assist in collection of past due invoices

• Monitor and report product performance and competitive activity

• Provide liaison support between customer, TTCO, and our vendors

• Establish and maintain personal working relationships with customers

• Follow up on past repairs to ensure customer satisfaction

• Inform customers on status of repairs

• Negotiate mutually agreeable settlements on customer complaints

Experience

• A strong knowledge of OEM equipment and/or components is required. Experience using personal computers and basic typing skills are required.

Skills

• Written Communication
• Verbal Communication
• Parts Identification
• Relationship Building
• Selling
• Collaboration
• Microsoft Office
• Computer
• Problem Solving
• Conflict Resolution
• Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)