JOB DESCRIPTION *

DEPARTMENT: Quality Department

REPORTING TO: Quality Manager

DIRECT REPORTS: N/A

OBJECTIVES OF POSITION:

• To ensure customer satisfaction by monitoring, controlling and improving all related customer processes. Customer interface for Quality metrics and improvement initiatives.

RESPONSIBILITIES:

• Support quality process definition, set up, verification and improvement
• Customer Quality improvement
  • Data collection, analyzing and reporting
  • Customer complaints and improvement processes
  • Pareto and trend analysis
  • First Article Inspections and Reporting
  • RMA, review, approval analysis and improvement

• Customer Interface on Quality Issues
• Conducting Audits to ensure conformance and effectiveness of the Quality System
• Feedback and improvement on Customer ‘Supplier Quality Issues’
• Prepare for and attend daily engagement process meetings
• Identify improvements through Quality review and meetings on Quality, Yield, flow, documentation, control etc
• Escalation of Quality Issues where necessary

MEASUREMENTS:

• Yields at Key Process Steps (ICT, Functional Test, Final Test, OBA)
• RMA (lure & Costs)
• Customer Satisfaction Index (CNN, CSI etc)
• Customer Return % and cost
• Scrap % and Cost
• Outgoing Inspection DPM & Customer Incoming Quality Levels

PERSONNEL SPECIFICATIONS

• Certificate / Diploma in Science or Engineering, or sufficient job related experience
• 6 months practical experience in quality or related field (placement/work experience will suffice)
• Sound understanding and utilization of Problem Solving Techniques
• Proficient in the use of MS Word, Excel and PowerPoint
• Good communications and influencing skills
• Ability to write standard operating procedures and training documents

DESIRABLE:

• Experience in a similar Quality Engineering role in the electronics manufacturing industry
• Experience in working within a Medical Device Manufacturing Environment
• Six sigma Green or Black Belt certified
• Experience in New Product Introduction Processes