Overview

-This position is primarily remote work, but candidate must reside (or relocate) within the state of Utah for this one.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position delivers training in a variety of settings, including traditional classroom, one-to-one, and small groups. The incumbent collaborates with management to assess training needs, make recommendations, develop training material, and deliver training classes encompassing both the operational and professional programs. The RCSS Training Specialist effectively works with IT Training to promote a complete training experience while, at the same time, ensuring staff professional development. The position will also manage testing during system upgrades, track upgrade communication, as well as coordinates RCSS related Pulse updates and structure.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Researches lesson plans, training exercises with aids, reference documents, and training material based on the departments educational needs.
• Provides meaningful feedback to the appropriate parties, such as supervisors, managers and directors while anticipating future needs.
• Continuously evaluates and monitors the quality process, ensuring the employee has the knowledge needed to successfully perform their job.
• Conducts operational, professional, and development training.
• Functions as a resource/consultant for new employees, educators & leaders.
• Communicate and manage updates to help ensure that the system is working at its highest capacity with all of the current functionality.
• Oversee development of testing scenarios, test scripts, testing schedule, resources and testing outcomes.

Knowledge / Skills / Abilities

• Ability to solicit and act on constructive feedback, challenge oneself with tough assignments, and demonstrate resilience and courage in the face of setbacks and oppositions.
• Displays and understands the difference between individual and collective accountability; promotes cooperation and commitment to team goals.
• The ability to express information in a clear and understandable manner.
• Takes ownership for the quality and timeliness of work and can achieve results with little oversight.
• Ability to build upon the underlying strength and continuity of the organization, by recognizing potential and developing it through attention to training.
• Ability to establish measurable outcomes and create a system for monitoring progress toward them.
• Ability to train, monitor and evaluate testing, including stakeholders and follow-up training material.

Qualifications

Qualifications Required

• Bachelor's degree in Organizational Development, Business Communication, a related area, or equivalency.
• Two years of applicable business/healthcare.

Qualifications (Preferred)

Preferred

• Experience filming and editing video productions, including graphic elements and audio tracks.
• Experience creating and editing scripts and video concepts.
• Strong presentation skills.
• Experience with Smartsheet.
• Able to learn new systems quickly.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing

Multi-lingual Candidates Welcomed

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To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 61200

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8:00 to 4:30

Clinical/Non-Clinical Status Non-Clinical

Location Name Business Services Building

Workplace Set Up Hybrid

City SALT LAKE CITY

State UT

Department COR ISC 10D RCSS Training

Category Finance/Accounting