Job description

Reception Supervisor

Choice People on behalf of Our Client are currently recruiting for an experienced Front Office Supervisor to lead the team of this busy department.

To maintain the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service accepted by the company in line with the company’s “Empower Your Excellence” customer service programme. To actively promote all aspects of the Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.

Role Specific Duties:

• To ensure smooth operation of the shift, ensuring all company standards are met.
• Responsible for the correct handling and charging of all daily business accounts.
• To have total product knowledge of all the Hotel services and facilities.
• To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
• To answer the switchboard in a warm and friendly manner and to take messages when required.
• To liaise with housekeeping with reference to the allocation of rooms.
• To ensure that all floats are maintained to the appropriate levels.
• To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
• Assist in efficiently and effectively controlling front office departmental operations.
• Work with the management team to ensure strong morale amongst the team at all times.
• To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
• To ensure that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.
• To familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
• To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.
• To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times

The ideal candidate will have previous experience preferably gained within a hotel environment and possess excellent communication and organizational skills with the ability to work on your own initiative. Proficient computer skills are required. Knowledge of Hotsoft Reservations System would be an advantage.

If this sounds like you then please apply today with your updated CV in confidence.

Job Type: Full-time

Salary: Up to €29,000.00 per year

Benefits:

• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Language:

• English (preferred)

Work authorisation:

• Ireland (required)

Work Location: One location

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.