Overview:

Overview:

This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!

Benefits:

• Discounted retail products
• An amazing, fun, family-feel shop culture
• Hourly + commission pay

Responsibilities:

• Provide an over the top client experience
• Dress code: black, white, grey, yellow, and denim
• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Promoting and selling memberships, gift cards, and retail products to guests.

• Setting the tone of a positive shop atmosphere by approaching the day like a party!
• Answer phone calls, book appointments, and enthusiastically greeting guests

• Organizing and executing shop flow between clients and staff in a positive manner.

• Serving as subject matter expert in the reservation system.

• Assist in administrative tasks including filing and data entry of guests records and surveys. Ensuring client information is entered with accuracy and timeliness.

• Rebooking appointments during check out while addressing clients by name.

• Troubleshooting reservation system issues, making changes to client profiles, optimizing appointments to fit business needs, checking notes to ensure clients’ needs are met.

• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.

• Engaging clients and serving complimentary beverages.

• Maintaining the highest degree of ethics when handling client payments and stylist tips/commissions. Balance the cash drawer at opening, close and at shift changes.

• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.

• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.

• Maintaining clear communication with Shop Management about overall shop operations

• Educating clients on Drybar products and tools and replenishing after selling.
• Participating in special events to promote the salon.

• Upholding Drybar’s 10 Core Values.

• Being on time for scheduled shifts.

• Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications:

• Ability to work with and be a part of a team!
• 1+ years experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)

• Previous salon/spa experience preferred but not required

• High school diploma or equivalent
• Promote a professional and brand-appropriate image

• Strong verbal and written communication skills and strong presence

• Self-starter with a leadership mentality

• Must have a pleasant and positive demeanor; outgoing, cheerful, engaging, energetic, and resourceful

• Ability to work at a sustained, fast pace and maintain a professional demeanor under pressure

• Track record in providing over-the-top, amazing customer service!

• Ability to multitask with ease

• Frequently required to stand and/or walk for duration of 6-8 hour long shifts

• Has basic computer skills and the technical ability to operate a point of sale system (Previous experience with Point of Sale Systems strongly preferred)

• Excellent problem solving and troubleshooting skills – use logic and support resources to solve problems at the front desk

• Results oriented and metrics driven

Tejvi Holdings is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Legal Disclaimer: ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.