Your Opportunity

This position will be part of DaRT – Sales, Services and Marketing Technology (SSMT) building and managing Schwab Representative facing technologies. The Manager – IT Program Management will be managing releases for the SSMT organization, working with all members of the scrum teams, leaders, Product Owners, and other technology groups to plan, organize, prepare, and execute releases, ensuring that all compliance aspects are met and risk is reduced to the production environment. The ideal candidate will be organized, forward looking, a critical thinker, and will lead the teams to ensure releases will be successful.

What you are good at

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  Managing application release schedules, ad-hoc projects and/or key infrastructure initiatives across multiple environments.
• Solid track record in an operational/support role with emphasis on protecting the production environment with appropriate controls as needed to maintain high availability.
• Planning, managing, and executing release cycles, including tracking release deliverables, coordinating quality processes (business certification, QA signoffs, governance approvals, and analysis from code quality tools), and leading release efforts in the production environment.
• Creating requests for change and obtaining appropriate approvals, including approvals from the governing bodies and risk management groups.
• Understanding a complex system of applications and coordinating dependencies between teams and systems for project or feature deliverables.
• Contributing to process improvements for the release management process and maintaining documentation of all release processes.
• Working closely with CI/CD engineers and development teams to improve deployment automation.
• Excellent verbal and written communication skills required for composing and communicating to all the partners involved, including providing clear, concise, and timely communication to all parties before, during and after deployments.

What you have

• 
  5 years working in an enterprise software organization.
• 3 years of experience in managing releases for complex and critical applications. A key role of this resource will be to lead teams through the Release Process: Ability to Define deployment plans, identify deployment dependencies, define deployment timelines for releases.
• Experience working with Change Management tools for tracking the production changes.
• Knowledge of CI/CD tools in a cloud environment preferred (Bamboo, Jenkins, Bitbucket, etc.).
• Experience documenting and improving processes around Release Management best practices.
• Ability to work a flexible schedule, including multiple evenings per month for release night implementations.
• Knowledge of BMC Remedy, Jira, Confluence and Clarity preferred.
• Interpersonal, negotiation, facilitation, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills.
• Knowledge of advanced release strategy concepts a plus (blue/green deployments, auto-tagging, versioning strategy, automation).
• Strong ownership mentality with a focus on customer satisfaction. Ability to partner with Scrum Masters / Developers / Production owners during the release management process.
• Knowledge Agile methodologies and DevOps practices preferred.