Research Specialist
Full Time
Seal Beach, CA 90740
$18.17 - $25.20 an hour
Posted
Job description
Work Hours 9am - 6pm
Job Summary
Essential Duties
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.
Non - Essential Duties
Required Knowledge
Basic Knowledge, Skills and Abilities
Officer Title Eligibility
Equipment Operated
Physical Requirements & Work Environment
Education and Experience
Job Summary
The Research Specialist is responsible for daily processing tasks related to return items, EARNS notification and reporting, share drafts, interest check printing, file reconciliation, record storage and research. The Research Specialist must complete these tasks within set rules and regulations while maintaining operational efficiency and meeting critical deadlines. The Research Specialist must also adhere to the FRB and other Exchange Partners’ rules and regulations that govern item processing and check returns. The Research Specialist is required to have a thorough knowledge of the Bank’s related Operations Policies and Procedures and maintain professional communications.
Essential Duties
- Research, process and balance incoming return (chargeback) items received via Federal Reserve Bank and Endpoint Exchange posting accurately to customer’s account
- Verify and prepare chargeback notices for delivery to the branches
- Prepare, review, process, reconcile, and/or record various department reports, including but not limited to:
- Daily Large Incoming Return Item Report; send to the appropriate branches and departments for internal control
- A&R Reconcile Vertex to IC; identify errors and coordinate timely resolution and loss prevention with Branch Operations, Operations Administration, and Item Processing
- Track and record the end of day total incoming and outgoing return items to appropriate spreadsheet
- Various end of month department reports
- Research and process outgoing return items; EIP, Non-posted, Positive Pay, Centrix, LBS FCU Returns and Share Drafts, Credit Back and Invalid Items identified thru Item Processing (AM/PM Inclearing)
- Process and submit incoming and outgoing EARNS notifications
- Prepare the end of day balancing of return items process
- Review and process printing of CD interest checks, IRA interest checks, and Christmas Club checks accurately
- Process exception cash items received by the branches
- Review, process, and respond to research requests from branches and departments
- Requests generally include account transactions, with or without discrepancies and/or errors
- Assist with processing of regular and legal research requests
- Requests must be completed in a timely and efficient manner
- Reconcile/review the department’s general ledgers:
- Return Item Clearing
- Reprod, Research & Subpoena Fees
- Prepare the monthly GL certification for the Return Item Clearing Account
- Provide excellent service to branches, departments, clients, and external financial institutions
- Explain item processing and check return procedures and requirements
- Provide solutions and instructions for various transactions involving adjustments and/corrections
- Comply with federal and state regulations and the Bank’s Policies and Procedures
- Prepare and compile all pertinent research documents in Laserfiche
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.
Non - Essential Duties
- Provide support in processing bank to bank collections and Breach of Warranty claims
Required Knowledge
- Regulation CC, Regulation DD
- Regulation E (EFT) Overview
- Bank Secrecy Act
- Privacy Law
- Federal Regulations
- FRB Guidelines and Rulings on Check Adjustments and Check 21
- Exchange Partners Guidelines
- BSA-AML Awareness
- Information Security and Physical Security Awareness
- Operational Losses and Recoveries Policy & Reporting
- Collections Procedures
- Savings Bond Procedures
- Branch Capture Policy & Procedures
- EIP/Overdraft/Large Return Items Policies & Procedures
- Legal Process Policy and Procedure
- Teller Operations & Procedures
- Bank Products & Services
- Laserfiche Application
Basic Knowledge, Skills and Abilities
- Clear understanding of the English Language (Spoken & Written)
- General Accounting Principles
- Excellent customer service and communication skills
- Maintain accurate records and employ strong organizational skills
- Ability to multi-task and prioritize
- Possess strong analytical, decision-making, and resolution skills
- Basic knowledge of Microsoft Office Products
- Strong knowledge of systems interface and automated software
- Ability to actively listen and learn
- Ability to professionally communicate with supervisors, co-workers, clients, and vendors
- Positive interpersonal skills and team interaction
Officer Title Eligibility
For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title.
Equipment Operated
- Telephone
- Desk Top Computers
- Standard Office Equipment (printers, copiers, fax machines)
- Scanner
Physical Requirements & Work Environment
- Requires repetitive movement
- Requires standing and/or sitting for prolonged periods of time
- Requires viewing of computer monitors for prolonged periods of time
- Requires lifting up 15lb
- Requires using hands to handle, control or feel object
- Office setting w/controlled temperature
Education and Experience
- High School Diploma or equivalent required
- Bachelor’s degree in Accounting, Finance or related discipline is preferred but not required
- One to two years of banking operations experience
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