Job description

Job Title: Retail Finance Executive

Responsible to: General Manager

Main Purpose of Job:

We are currently recruiting for an experienced Retail Finance Executive to join Connolly Motor Group team, within the Sales team at Volkswagen Ballina. This will require the successful candidate to work with individual customers to understand their needs and maximise the sales and profitability of income from finance, warranty and credit protection insurance products.

Role Responsibilities:

• Qualifies own understanding of the customer's needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy
• Checks the credit status of each customer and proposes the customer to finance providers in accordance with company policies
• Works with customers in a friendly and open way to identify the most appropriate finance or insurance packages
• Produces and explains finance quotes, using a knowledge of the cost and margin of various funding options to maximise commission whilst also meeting customer needs
• Agrees the payment method with the customer, completing all relevant administration in accordance with provider policy and current legislation
• Monitors own performance against agreed sales targets (e.g. volume and profit), working with Group Operations Manager to review progress and develop action plans where appropriate
• Works with colleagues and other teams across the locations to provide a seamless service to customers
• Understanding of GDPR implications

Skills and Competencies:

• QFA Qualified or part qualified
• Experience in a similar role, Motor industry is not essential
• Strong communication skills with customers, colleagues, finance providers and the manufacturer
• Proficient in Microsoft Office Package (Word, Excel, Email)
• Competent on sales volumes and margins on finance and credit protection insurance products
• Competent on cash sale conversions
• Possess strong attention to detail with administrative functions
• Full clean driver’s license is essential

Job Types: Full-time, Permanent

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