Job description

This is a temp to perm position.

The RMA Coordinator will be working directly with sales and the operations team to oversee all incoming return orders. It is truly a position that will expose this candidate to many aspects of the business.

Along with supporting our customers, you will learn about many consumer products like earbuds, mobile phones, gaming accessories and much more. Your knowledge base will help you provide the best support for our customers via the phone, emails and other messaging media.

Job Responsibilities

• Coordinate with customers and internal sales agents to perform customer support and merchandise replacements / credits / repairs on equipment.
• Test and report the status of all returns, repairs, and defects on equipment.
• Monitor RMA inventory control on a continuous basis.
• Coordinate with internal departments for quick, accurate shipment of products.
• Daily inventory counts

Job Requirements

• Ability to problem solve
• Attention to details
• Basic experience with Inventory & Quality Control
• Excellent communication, organizational and flexibility skills
• Computer Skills required (full training on our system)
• Professional attitude
• Ability to read and speak English fluently required
• Likes the fast-paced “team” environment
• Ability to lift 35lbs

Please send resumes to Monique or call Monique at (978) 914-1790

Job Type: Contract

Pay: $17.00 per hour

Benefits:

• Health insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Bolton, MA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Basic Inventory Conrol: 1 year (Preferred)
• Customer Support: 1 year (Preferred)
• RMA: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

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