SAFEline Advocate

SAFEline seeks two (2) part time hotline advocates. The primary responsibilities of the SAFEline Advocate are to respond to hotline and chat clients that request emotional support, crisis intervention, safety planning, information, referrals and education around issues of sexual and domestic violence, child abuse, stalking and human trafficking.

About SAFE:

• SAFE’s mission is our name: Stop Abuse For Everyone. We achieve our mission by acknowledging and responding to the intersection of child abuse, sexual assault, human trafficking, and domestic violence.
• The SAFE Alliance grew out of the courageous work of the Center for Battered Women, the Austin Rape Crisis Center, and the Austin Children’s Shelter, all respected, women-led human service agencies created by volunteers and informed by survivors who needed support, safety and justice.
• With over 20 programs and 400 staff, we have been serving the Austin community and beyond for over 30 years.
• The SAFE Alliance strongly encourages members of traditionally underrepresented communities to apply, including Black, Indigenous, and people of color; LGBTQ+ identified people; gender-nonconforming people; individuals with disabilities; veterans; and people who speak a language in addition to English.

About this position:

• We need to fill two (2) positions of SAFEline Advocate. This is a part-time, non-exempt, telework position that requires you to live within the Austin/Central Metroplex area with ability to come to SAFE Headquarters be considered. Work shifts available are: Sat. & Sun. 10am-4pm OR M-F 4pm-8pm. We will pay you an hourly salary of $20.

Key Duties:

• Work primarily on crisis intervention hotline, chatline and textline.
• Facilitate connection to SAFE programs.
• Crisis Intervention and referrals.
• Coordinate shelter admissions.
• Safety planning/Lethality Assessment
• Provide emotional support to survivors of sexual and domestic violence, stalking, child abuse and human trafficking/exploitation.
• Collaborate regularly with a team of advocates and service providers.
• Communicate effectively across remote platforms.

Qualifications:

• Possess a high school diploma AND sufficient relevant work experience.
• 1+ years crisis intervention experience.
• 1+ years providing hotline or chat services.
• Experience working with remote teams.
• Experience successfully navigating between different information systems and tech platforms.
• Experience successfully navigating between different information systems and tech platforms.
• Pass all required criminal history background checks (including an FBI fingerprint check), as well as a pre-employment drug screen and TB test.

Work from home contact center requirements:

• Must live in the Austin/Central Texas region.
• Access to a private home workspace.
• Access to high speed secured home internet network at least 300mbps.
• We will provide you with equipment.

About our benefits:

• Full-time employees receive employer paid health insurance, short-term disability, and life insurance.*
• Optional dental, vision and pet insurance.*
• 403(b) retirement plan with an employer match, and 15 days of Paid Time Off (PTO), 4 Personal Holidays, 8 Paid holidays, and more.*
• We’ll provide you with an amazing work environment where you’ll get to make a difference every day.

Please Note: All new employees regardless of employment status will be required to start their employment on either the 1st or 16th of the month and will be required to attend a three-day new employee orientation that is held both in-person and virtually on the first three days of the month.

• Benefits are prorated based on date of hire and hours worked. Eligibility is dependent upon FTE, status, etc.

For the most up-to-date and comprehensive list of our job openings, please visit our career page.

PvLp6V3qR5