Description of business unit

Our BIIS Department within the Contact Centre is a Business Unit within Bank of Ireland Insurance Services and is the first point of contact for many of our personal and business customers for insurance queries. The Team are focussed on providing a high level of service to our customers supporting them with queries / new insurance business quotes and conversion to policies.

We are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever changing digital world.

Purpose of the Role

To providebest in class customer care by providing clear solutions in a timely manner along with ensuring strong customer care.

Key Accountabilities

• To provide best in class customer service to our customers
• Demonstrate capability to put the customer first in every interaction
• Be driven by an instinctive motivation to deliver a top class performance in your role
• Comply with all internal and external regulatory requirements
• Have a great' can do' attitude with an ability to adapt quickly in an fast paced, changing environment
• Be a Team Player who is willing to support their colleagues
• Be interested in continuously learning and developing

What is the opportunity

This is an exciting opportunity for an individual who is customer and sales focused .

The ideal candidate will have an appreciation of the sales process and an interest in driving efficiency.

This is an great opportunity to join a strong skilled team and also an opportunity to grow knowledge and awareness of the insurance industry.

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

#LI-HYBRID #IJ-HYBRID

Essential Qualifications

• APA designation

Essential Skills & Experience

• Proven sales experience
• Demonstrated capability to put the customer first in every interaction
• Enthusiasm to adapt quickly in an fast paced, changing environment
• The required levels of competency are being achieved by you in line with role expectation

Desirable Qualifications, Skills & Experience

• QFA
• A strong customer focus
• Excellent interpersonal skills including communication, (written and verbal).
• Demonstrated ability to deliver in a fast paced environment