Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

The Sales Operations Department supports our distributors, and their sales teams by providing systems and processes to help them deliver a luxury sales experience. In this role, you will be the first point of contact servicing support tickets and maintaining our user documentation.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

• Provide support and oversight for a wide range of sales focused tools. Including but not limited to – MS Dynamics CRM, Quoting tool, Consultation Application
• Respond, investigate, and resolve support tickets and answer questions from end-users
• Escalate support tickets to colleagues in IT and Digital Marketing
• Provide courteous customer service to users and internal colleagues
• Maintain established user help documentation repository
• Conduct system testing; pre-release UAT testing, and ad hoc bug testing
• Assist with a wide range of Sales Operations tasks and projects as assigned

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? Click here!