Job description

Duties and Responsibilities

• Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
• Work within dedicated territory for established client
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Successfully promote products or services for established client
• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
• Utilize data to identify ‘at risk’ and adoption opportunities
• Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
• Other duties, as assigned and necessary

Qualifications

• Ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Aptitude to learn and optimize new technology and data
• Problem solving skills
• Excellent knowledge of Microsoft Office programs
• Excellent communication skills (verbal, written)
• Proven success in the management of multiple priorities effectively

Preferred Qualifications

• Bachelor’s degree/diploma preferred
• Prior experience working in a customer service or sales capacity preferred
• Prior experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM preferred

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Quarterly bonus
• Yearly bonus

Application question(s):

• What is your salary expectation?

Language:

• French (preferred)

Work authorisation:

• Ireland (preferred)

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