Job description

We're on the hunt for a highly communicative, empathetic inside sales rep who can take our lead follow-up game to the next level! If you're the type of person who's naturally sociable and has a knack for connecting with people, we want you on our team.

As our inside sales rep, you'll be responsible for our inbound and outbound lead follow ups and educating them on our life changing method of care. You'll be a natural at building rapport and trust with potential customers, and you'll have a track record of converting leads into appointments through a variety of channels of communication.

We're looking for someone who's self-managed and can handle lots of phone conversations throughout the day. You'll be a go-getter who's motivated by personal achievement, but you'll also have a strong altruistic drive, and a desire to help people solve their problems. Most of our patients have exhausted a lot of their options, so they often come to us skeptical. This is where you thrive as you share with them our breakthrough 5-star care.

Responsibilities

• As an inside sales pace setter, you will be answering 80% of inbound calls on the first attempt.
• Master at speed to lead: respond to 90% of inquiries from all channels within 15 minutes.
• Convert 50% of inbound and outbound calls into new patient appointments, complete with a deposit. You speak with conviction and authority.
• Nurture warm leads with high touch follow-up sequences that lead to 50% conversions.
• Champion following up with no-shows and cancellations within 24 hours and putting them through an efficient follow-up sequence.
• Thrill patients by providing comprehensive information on our pricing and process for all appointments.
• Stay on top of our appointment booking game with accountability tracking and smashing our weekly and month goals.
• Expertise with learning and mastering the phone script and navigating through objections like a pro. You confidently and enthusiastically ask for the appointment in every conversation.
• Analyze lead flow data weekly, provide insight on conversions, appointment sources, and pivot quickly when bookings are not on trend.
• Achieve incremental improvements to lead flow and conversion systems by identifying when leads fall out of sequence (stop responding or converting).
• Proactively ensure that phone lines are up and running and troubleshooting them to resolve any problems.
• If you’re an A-player, you should be able to handle 40 appointments a week.

Qualifications

• Strong phone communication and empathy skills
• 2-3 years of inside sales experience
• Have a gift for delivering effective communication (written and oral) that excite and engage prospective patients
• Pivot quickly during conversations, always keeping the end goal in mind (book appointments), and able to overcome objections with a high degree of grace and skill
• Possess truly mind-blowing listening skills, so patients feel truly heard
• Familiarity with Google and CRM tools
• Efficient multitasker with strong time-management skills
• Thrives in a work environment where tasks are consistent and repetitive, and maintains a high level of energy and focus throughout the day
• Love the rush of a startup environment? You'll fit right in here
• Work hand-in-hand with other departments, including clinical, administrative, sales, and marketing, to make sure our patients receive the best care and service possible. Collaboration is key!

About Intero Chiropractic

Intero Chiropractic is on a mission to revolutionize healthcare and raise the bar for chiropractic care. Our innovative and scientific approach to eliminating pain sets us apart from the rest. We're not afraid to take on even the toughest cases, and we've earned a reputation for delivering results where others have failed.

Want to learn more about our story and what drives us? Check out this inspiring video: https://youtu.be/Zc3ER5YU56U

We're just getting started! To achieve our vision of elevating the standard of chiropractic care, we've recently launched an information product business to teach our unique approach to other doctors and students. We're also planning to expand throughout the Bay Area, and our founder is currently writing a book about our innovative approach.

Our core values guide everything we do, from how we treat our patients to how we work as a team. We believe in doing what we say, putting our patients first, winning as a team, staying humble yet confident, setting high standards for ourselves, and approaching every challenge with a learner's heart.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What attracted you most to apply for our position?

Work Location: Remote

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