Job description

A production support analyst is a critical member of a company's IT team responsible for ensuring the smooth and uninterrupted functioning of its systems and applications. They work tirelessly to identify and resolve any issues that may arise, respond to user inquiries, and provide technical support to resolve incidents as they occur. Production support analysts are also responsible for performing routine maintenance and updates, monitoring system performance, and ensuring that all processes and procedures are followed to maintain the highest levels of system reliability and availability. Their work is essential to keeping business operations running smoothly and ensuring that customers and users have a positive experience.

Responsibilities:

• Handle special projects to incorporate new processes on-premise and the Cloud
• Perform script writing in support of the daily production plan within the IBM Workload Scheduler
• Ensure all scheduled production and test jobs run on time. Ensure all published special instructions and security standards are adhered to.
• Act as a liaison between internal and external user communities. Collaborates with application support staff to design and provision services and troubleshoot problems.
• Prepare Production Jobs within the workload scheduler and recommend, plan, and initiate performance improvements for senior Production Specialist review
• Monitor performance of computer operation tasks in open systems, UNIX systems, and local/remote networks
• Ensures all software and associated hardware equipment is up and running at all times and initiates corrective action as needed. Any systems or hardware failures escalate to contact management and on-call support when problems cannot be resolved by the standard operational procedure
• Analyze system output, note abnormal results, and initiate appropriate remedial action for resolution in a timely manner
• Conduct ongoing analysis of processing deficiencies/weaknesses and either recommend or initiate changes, dependent upon the complexity
• Monitor and identify recurring failures requiring correction and work with the appropriate ISD personnel to ensure the conditions are corrected. Recommend remediation options and possible solutions
• Other duties as assigned by the manager or senior production specialist

Job Type: Contract

Pay: From $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Production Support: 5 years (Preferred)
• Job Schedule: 5 years (Preferred)
• Job Support: 5 years (Preferred)
• Batch Control: 5 years (Preferred)
• TWS (Tivoli OR IBM WS): 5 years (Preferred)

Work Location: In person

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