Scheduler/Customer Care Representative
Job description
Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.
Do you:
- Enjoy serving others?
- Place importance on details in your work?
- Excel at matching caregivers with clients?
- Enjoy building relationships with clients and caregivers?
We have an opening for a Scheduler/Customer Care Representative who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.
Intake Coordinator Benefits include:
- Competitive pay ranges between $17 and $20/hr
- Paid earned vacation and travel allowances.
- Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
- $1000 Sign-on bonus
Scheduling Coordinator Primary Responsibilities:
- Schedule caregivers with clients and communicate to all parties
- Confirm and update caregiver availability including vacation, sick time, and holidays
- Document skills and attributes of caregivers to ensure strong matching to clients
- Follow up with new caregiver hires to explain the scheduling expectations
- Establish a great rapport with caregivers and clients
- First point of contact for existing and prospective caregivers and clients
Scheduler/Client Care Representative Requirements:
- Experience – One year experience in a home care setting preferred
- Education – High school diploma
- Skills – Exceptional customer service skills, time management and organization skills, excellent communication skills
- Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
- This is an in person office position.
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