Job description

Are you compelling, energetic and looking to make a meaningful impact in the lives of both clients and caregivers? Senior Helpers is seeking a dynamic productive experienced scheduling liaison to work with our management team providing motivation and leadership to positively impact both scheduling and retention of new recruits.

Senior Helpers is extremely proud to have achieved the highly valued "Great Place to Work" designation four years in a row, and we are the only private duty home care provider to do so! This position is the "Core" of our operations.

These duties involve matching compatible caregivers with clients and coordinating caregiver availability with scheduling needs. We are looking for someone who can provide scheduling support, manage OT, ensure all client needs are met, and nurture new recruits coming in.

The ideal candidate has a minimum of three years of scheduling experience directly in a home care setting, considers themselves a problem solver, with high-level energy and ability to compel and motivate others to provide needed care and make it happen- our clients need us! Exceptional customer service skills are required. Excellent matching and organizational skills are required. Office experience required.

If you have a love of finding solutions and want to make a positive difference to others in need, this is the place for you!

What's in it for you?

• Positive work culture- we like to have fun but get it done!
• Full Time, 40 hours per week.
• Health Benefits: I-Well Program, Dental/Vision, Life Ins, & others.
• 8am- 5pm- Weekdays, plus some evening support to our On Call team
• Engaging and personally rewarding work environment
• Potential growth within the company
• Ongoing Learning Opportunities through Senior Helpers University!
• Designated Great Place to work four years in a row! Come join us!

Responsibilities:

• Answer phone calls and e-mails
• Scheduling & matching with high-level attention- ensuring client coverage & satisfaction
• Liaise and coordinate with in-office professionals about schedules, clients, employees, and any changes
• Resolve scheduling conflicts as they occur
• Motivate and lead care team to positive solutions

Requirements:

• Some college preferred
• Excellent communication and organization skills
• Excellent problem-solving skills
• Office experience
• Basic computer program knowledge
• Private duty scheduling experience required

Senior Helpers is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer's, and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Founded in 2002 with a vision to help seniors age with dignity despite age-related illnesses and mobility challenges, Senior Helpers has hundreds of franchised and owned businesses that have cared for tens of thousands of seniors. Senior Helpers' culture is based on strong core values, recognition of achievements, and respect.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Work Remotely

• No- (possibly in the future)

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Scheduling: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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