Security Console Operator- Part-Time, Weekend Days

Schedule: Part-time 16 hours. Every Saturday and Sunday, 7:00 am - 3:00 pm

Under the general direction of the Director of Security, Security Operations Manager and Manager of Special Investigations and Training or shift Supervisor, The Security Dispatcher is responsible for the functioning of all security operations center activities, including but not limited to, the operation of telephones, alarm systems, access control systems, CCTV systems, radio systems and computers, ensuring that all equipment is in good working order. The Security Dispatcher communicates with the BWFH Security Technical specialist or the security integrator in order to ensure timely repairs to out of service equipment and/or systems.

• Responsible for receiving and responding to, in a timely manner, high volumes of telephone calls for service, requests for emergency and routine assistance, and the assignment of personnel/resources to such requests.
• The Security Dispatcher will interpret all requests for service, prioritize and determine appropriate response using a high level of discretion and judgment while considering prescribed policies and procedures.
• Initiates notification of appropriate authorities in the event of emergency, directs the appropriate response of all Security personnel, coordinates radio communications and response among other hospital departments and other entities.
• Conducts the weekly Mass General Brigham Security radio checks to ensure constant communications with all Mass General Brigham entities
• Documents the receipt of all telephone calls and/or request for service and the response thereto utilizing Computer Aided Dispatching software and such other systems and/or programs used by the department. Prepare and provide reports of such calls and responses to shift supervisors, and Senior Management. Assists in the analysis and evaluation of the utilization of department personnel.
• Monitor all alarms, CCTV, access control, radio and computer systems, evaluating and documenting any deficiencies therewith and providing necessary information to effectively rectify any such deficiencies. Perform and document procedures to ensure continued operation of all equipment and systems, including, but not limited to, the troubleshooting and testing of equipment and associated materials.
• Enacts all emergency procedures (codes, fire, RRT, etc).
• Records all Nurse Call repair problems, and contacts vendors if necessary to resolve issue
• Monitors the fire panel and initiates Fire Alarm response procedures. Calls the Boston Fire Department to ensure response request have been received.
• Monitors the Code Blue system and responds promptly, accurately and efficiently to ensure that all responsible personnel are notified as established by department practice and procedure

About Brigham and Women's Faulkner Hospital

Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.

• Minimum of a High School diploma or GED required, higher education (Associate’s degree) in criminal justice or related field is preferred.
• 1-3 years of police, emergency services, security of related experience preferred.
• Must be able to read, write, and speak English fluently
• Must submit to and pass an initial and annual criminal background check
• Staff adheres to all C.A.R.E. Standards
• Excellent communication skills, including but not limited to telephone answering techniques, using tact and diplomacy, being an active listener and being articulate.
• Intermediate computer skills
• Must participate in the Emergency Alert System (EAS) training and sucessfully pass the course within 30 days of start date.

Brigham and Women’s Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.