Position: Customer Service Representative DIRECT HIRE
Location: Elk Grove, IL 60007

• Career position
• Non-Exempt
• Full Benefits
• $50k / $25.64 hr
• $2k signing bonus

Primary Duty:
Working in a team environment, create an image of our organization responsible for the impressions customers have of our organization. Provides consistent superior customer service as related to the overall processing and follow-up of all received purchase orders and customer inquiries as related to the sale of sub-fractional horsepower electric motors, drives, fans, actuators, and associated motion control equipment by performing the following duties.

Essential
Job Functions:

• Provide high quality customer service and develop strong customer relationships;

•Pro-actively demonstrating the ability to manage our customers Company product life cycle • new product introductions, new applications through a solid understanding of our products;

• Promptly and professionally process all customer orders and inquiries pursuant to Company policies and procedures, elevating unresolved issues to management as needed;
• Participate in all order and data entry functions and all related customer service issues;

•Ensure 100% order accuracy for all parts of our customers• orders;

• Continuously learn product fundamentals, basic features and benefits for new product introductions;
• Ability to learn product fundamentals and basic technical knowledge;

•Actively participating in and learning Company•s product codes, rank and lifecycle trends;

• Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;
• Manage customer contracts (Company stocking programs);
• Communicate daily with all customers by phone, email, fax and/or in person and receive orders for products and related equipment;
• Process all customer orders and quotations in compliance with corporate policies and procedures;
• Maintain consistent documentation and files on all customers, distributors and potential customers within the given sales territory;
• Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, changes in ordering patterns, etc.;
• Interact with external sales channels i.e. distributors, subcontractors, and re-sellers;
• Participate in Sales Campaigns and QIC (Quality Improvement Circle) activities;
• Link all pertinent information to that particular customer within the CRM system;

•Create and process SDR•s when necessary;

• Work closely and assist sales engineers;
• Provide basic training of Company policies and procedures as requested.
• Assist the Accounts Receivable Department in collecting delinquent payments as requested.

Requirements:
•AA Degree or Bachelor•s degree from four-year college or university preferred

• 1 to 2 years of related experience;
• Excellent verbal communication skills;
• Interpersonal skills. Focused on resolving conflict;
• Good computer skills.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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