You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.℠

The Senior Clinical Administrative Coordinator is a pivotal member of the Landmark Interdisciplinary Team. As a Care Coordinator Lead, you will use your clinical skills and patient-first mentality to assist patients with care coordination needs, conduct telephonic surveys to collect clinical data, and support patients in scheduling home visits. The Care Coordinator Lead is also responsible for the team’s performance in customer service, schedule management, patient visit reminder calls, and management of consents and medical records, disenrollment, and hospice related activities. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of training.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Oversee daily operations (i.e. Daily on - call schedule, medical record uploads, management of consents, mailings, UV schedule, IV Packet readiness)
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  Provide regular coaching and constructive feedback to Care Coordinators to enhance overall effectiveness
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  Assist in development, documentation, and implementation of departmental policies and procedures
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  Skilled as a super - user of technology (windows programs and Electronic Medical Records (EMR’s)
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  Skilled as an educational trainer on the CC role and function for department and market
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  Ensure CC documentation meets Landmark standards and appropriate abbreviations are used
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  Review and utilize Reports Dashboard data for management of the department
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  Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy / practice change that impact department or market
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  Other special projects or initiatives as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  2+ years experience analyzing and solving customer problems
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  1+ years of experience working in the health care industry
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  1+ years of experience working with medical terminology
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  Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

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  Experience working with health care insurance
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  Experience working with Medicare and/or Medicaid Services
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  Experience in a hospital, physician's office or medical clinic setting
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  Clerical or administrative support background or experience working in a call center environment

Telecommuting Requirements:

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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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