Senior Analyst, Sales Support

What is the Opportunity?

What will you do?

• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes. Roles at this level would usually have full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural "experts" representing a unit or team on cross-function process or project deliverables.
• Responsible for following established guidelines and identifying and resolving problems. Individuals at this level are expected to use some independence of thought but to refer more complex problems to supervisors or other experts. Individuals would be expected to contribute to work flow or process change and redesign, and to form a strong basic understanding of the specific function. May also be accountable for regular reporting or process administration as "owner".
• Proactively assist with the trade flow from post execution to settlement.
• Ensure all executed trades posted by FIC Sales are matched by Trading.
• Confirm all verbal trades with Client on trade date via email or electronically.
• Allocate all executed trades to the appropriate sub accounts per Client allocations on trade date. -Partner with Client and Back Office to correct any settlement issues (Fails or DKs).
• Regularly work with Client Data (New Accounts) to on-board new sub accounts or to update bad settlement instructions.
• Coordinate with Sales and Client Data (KYC) to on-board new relationships. -Enter Client information into internal Client Data system (GoldTier). -Collect required documents from Client in order to initiate trading.
• Always act in a professional manner to ensure superior customer service and to strengthen our commitment to making smooth post trade interactions.
• Assist in Client Data and/or ad-hoc deliverables.
• Check out all verbally executed trades in a 15-minute timeframe
• Perform and follow daily/monthly control functions to reinforce risk mitigation as a top priority. *
• Major controls include but are not limited to blotter reconciliation, end of day report, unconfirmed emails, unallocated report and daily/monthly key performance indicator stat keeping.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

The good-faith expected salary range for the above position is $65,000 - $105,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department or function at a broader level. This person is able to document procedures and process flows independently, perform user testing for process enhancements and is seen as a go-to-person for day questions from other areas.

• The overarching goal of this role is to provide operational support to the Fixed Income Sales team in order to facilitate every aspect of customer business.
• Sales Support is responsible for a variety of post trade functions. This role does not include execution of trades or trade communication with Clients.
• As a Middle Office role, Sales Support is the liaison between the Front Office, Clients and Back Office. The role reports into Operations.

New York, New York, United States of America USA-NY-NEW YORK United States of America 40 Full time Capital Markets Regular Salaried 2023-03-06-08:00