Job Description:

Essential Job Functions

• Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.
• Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity. Escalates unresolved issues or problems.
• Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
• Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination.
• Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
• Supports documentation maintenance by updating information and changes as directed.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of technical training in computer field preferred
• Two or more years of technical support experience
• Experience working with company products and operating systems
• Experience working with solving computer-related technical problems
• Experience working with the company escalation policy

Other Qualifications

• Interpersonal skills to interact with clients and team members
• Communication skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills

Work Environment

• Client or office environment
• May require shift or weekend work

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.