The Primary Care Organization (PCO), is looking for high potential candidates who are looking to accelerate their career development and contribute to driving disruption in the health care industry. The PCO provides primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. The PCO has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience.

At PCO we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

We have over 215 clinics nationwide and counting - come join us.

The Senior Clinic Emerging Markets Operations Professional creates and implements processes and programs to ensure the staff and facilities in emerging markets are fully prepared for successful operations. The Senior Clinic Emerging Markets Operations Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Clinic Emerging Markets Operations Professional collaborates concurrently with real estate, construction, training, human resources, clinical staff and finance. Secures needed resources, and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

• Clinical Degree of LPN or Medical Assistant is a MUST

• A minimum of 3 to 5 years of "recent" experience in a Primary Care Clinic setting

• Clinic Training Go Live or Tiger Team Experience

• Prior experience with delivering presentations to all levels of leadership

• Training Clinic Staff on overall workflow and processes (operations)

• Demonstrated ability to translate analytics into action and use the data to impact and influence business outcomes

• Microsoft Office proficiency — Word, Power Point, and Excel

• Excellent written and verbal communication skills

• Team player with an outgoing personality

• 60 % Travel is Required!!!

Preferred Qualifications

• Microsoft Access proficiency — able to write Queries

• Project Management or Six Sigma certification

Additional Information:

Standard Schedule is Monday - Friday 8:00AM to 5:00 PM, however, this position requires 60% travel to the Primary Care Organization Clinics West of the Mississippi. MUST be comfortable with this heavy travel component!

Alert:

Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please note:

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation. Medical, religious, and state exemptions will be available

Scheduled Weekly Hours

40