Reporting to the VP Senior Services BH, this position is responsible for residential services at Beaumont Commons, Dearborn and Beaumont Commons, Farmington Hills. This position has oversight of the facilities with a focus on services provided to residents in assisted living, independent living, and condominiums. Develops and administers an integrated plan for support of and fullness of life for the residential service line of Senior Services. Manages the HR function, overseeing staff. Strives to maintain financial viability, continuously enhancing operational effectiveness and marketing activities in partnership with functional leads. Provides leadership to all facility staff in meeting the goal of providing quality residential services for a quality resident experience.

AREAS OF RESPONSIBILITY:

Oversight of assisted living and independent living services and residents.

ESSENTIAL DUTIES:

1. Responsible leader for all functions and activities of the facilities including Sales & Marketing, Environmental Services, Facilities, Food and Nutrition Services, Resident Care Services, grounds maintenance, emergency response systems, security, and transportation.

2. Ensures efficient, economic, and quality performance of assigned areas of responsibility to support or provide quality services.

3. Demonstrates management/leadership skills by maintaining high employee & resident satisfaction and high employee engagement.

4. Maintains effective relationships and open communication with residents, families, staff, contractors, and the community.

5. Develops budget and maintains fiscal integrity and control.

6. Coordinates the capital budget, with processes in place for selection, acquisition, and implementation for capital purchases.

7. Responsible for planning and coordination of construction and renovation projects.

8. Develops standards of performance which support the overall Senior Services master plan. Develops goals and objectives and establishes and implements policies and procedures for the organization.

9. Monitors and promotes improvement in processes and outcome measurements.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Supports the Patient and Family-Centered Care (PFCC) model:

• Treats individuals with dignity and respect

• Shares complete and unbiased information with patients and their families

• Encourages and supports patient and family participation in their care

• Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.

3. Supports and contributes towards the BH culture:

• Brings best self to work each day

• Is highly engaged

• Reflects a team-oriented approach

• Strives for excellence

• Treats patients, families, and co-workers with compassionate, extraordinary care every day

4. Supports and contributes towards the BH Just Culture Environment:

• Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.

• Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.

5. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

6. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

7. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

8. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

9. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

10. Completes all required compliance standards that may be department specific and/or identified by the organization.

11. Maintains current licensure, registration and/or certification, as applicable, at all times.

KEY LEADERSHIP COMPETENCIES:

1. Builds Trust

2. Creates and Communicates Clarity

3. Works Collaboratively and Fosters Teamwork

4. Builds a Cohesive Team

5. Utilizes Strategic Judgment

6. Cultivates a Service-Oriented Culture

7. Creates and Communicates Vision and Strategy

8. Leads Change and Innovation

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education/Training:

• Bachelor’s degree in health care administration, public health, business administration or related area.

B. Work Experience:

• Ten or more years of progressive experience in health care with emphasis on resident and employee engagement. Progressive leadership experience in residential care preferred.

C. Certification, Licensure, Registration:

D. Other Qualifications:

• An extremely high level of analytical ability and problem-solving skills to plan, organize and direct the work of the division and develop long range plans for the organization and ensure sound management philosophies. Requires effective leadership skills with the ability to plan, organize, develop, prioritize, implement and manage multiple priorities on a daily basis.

• The interpersonal skills necessary to interact in sensitive and/or complex situations to a variety of publics. Serves as the primary spokesperson and represents the Division to external publics. Requires the ability to make effective presentations before a variety of internal and external audiences.

• Requires proficiency with Microsoft Office software (word, excel, power point), familiarity with various database programs and software inherent to the organization.

WORKING CONDITIONS:

A. Physical Effort:

• The job requires a high degree of stamina in discharging responsibilities and maintaining business calendar, occasional light lifting, sitting for prolonged periods, and near visual acuity viewing documents, spreadsheets and working with personal computers. Frequent use of computer with various software and phones.

B. Work Environment:

• Work is generally performed in a normal office environment with minimal exposure to noise, heat, dust, etc. Work environment also includes walk-through and engagement throughout the community. The job requires regular travel to corporate facilities and to meetings throughout the community.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.