• Through an operational strategy lens, guide and deliver strong visionary leadership to drive a collaborative, agile and high performing culture and organization that is principled, profitable, innovative, and nimble.
• Maintain strategic focus with a long-term view to the business and the organization. Create a vision and strategy outlining goals and objectives within the area of operations and align with functional partners to ensure that this is understood and endorsed by key stakeholders, including the NA MM leadership team, employees, vendors, and customers.
• Leads collaboration across GRS NA functions to create and refine analytics, data reporting and technology solutions that enable segment strategy and priorities.
• Partners with underwriting team, actuarial, and claims to develop dashboards and necessary portfolio analysis to support segment leader.
• Effectively prioritizes and executes key operational initiatives across MM with a strong project management discipline while championing our Liberty Values & Guidelines to drive employee engagement, best-in-class service, productivity, and profitability.
• Accountable for ensuring clarity and execution relative to operational key performance indicators (KPIs).
• Oversees additional initiatives to achieve profit center priorities and provides strategic direction within aligned segment to ensure successful completion.
• Build and grow innovation capabilities across all functional areas and foster a market-leading culture of innovation and execution regardless of seniority, role, or business unit.
• Partners with segment leader to lead operational meetings and prioritize competing profit center needs.
• Drives consistency and alignment of underwriting operations and practices between profit centers.
• Oversees team of direct reports to include as applicable: Profit Center Operational Leads, GRS Business Ops Directors, and/or UW Support Managers.

Qualifications

• High level of experience/understanding of commercial property & casualty products; insurance operations; finance and actuarial concepts; regulatory environment; reinsurance; account management; underwriting; and producer management
• Skills required include analyzing and problem solving; adaptability; decision making, building relationships; working effectively with others
• Excellent oral and written communication skills
• Must have experience working in an “Agile” environment, e.g., agile project management
• Strong presentation skills and an ability to facilitate and build consensus
• Communicating effectively; negotiation; influencing others; applying financial acumen; focusing on service; executing excellence; planning and organizing work; and achieving results
• Advanced degree or equivalent training required, CPCU designation (or equivalent)
• Experience managing and mentoring staff preferred
• Excellent time management and delegation skills
• High performing, self-driven team player with a willingness to be flexible and take on additional responsibilities depending on the needs of the business
• Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global / organizational team
• Ability to smoothly and rapidly adapt strategies and enact mid-course changes to achieve favorable business results
• 15+ years of experience in operations, systems, organizational improvement

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.