Job description

Hotel Woodstock are currently recruiting for an experienced Hotel Receptionist to join our team. Please note that a minimum of one years experience in a similar role is essential to this role.

Key responsibilities:

Customer care:

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
• To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc
• To assist guests at all times.
• To ensure all guest queries are handled promptly and efficiently
• To use initiative in relation to the speedy resolution of guests queries or problems
• To report on all guest feedback to a supervisor or Manager.

Standards:

• To carry out departmental standards in accordance with the SOP Manual
• To ensure Hotel standards are achieved at all times
• To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times

Training:

• To attend all statutory training
• To attend other training sessions as per the departmental training plan or as when required by management.
• To assist as much as reasonable in the coaching and training of new staff.

Flexibility:

• To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
• To provide support where necessary in other areas of the Hotel
• To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs

Health & Safety responsibilities:

• To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
• To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
• To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
• Hygiene
• Fire procedures
• Health and safety at work
• Security regulations

Communication:

• To maintain good liaisons and communications with management and all other departments
• To regularly attend monthly departmental meetings
• To offer any suggestions or ideas for improvement to head of department
• To attend any other meeting as necessary

Sales and costs:

• To assist in positively promoting sales within the department and maximize every sales opportunity.
• To assist in controlling departmental costs within the standards set by the departmental manager.
• To assist in stock control measures implemented, in order to achieve budgeted profit margins
• To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
• To pass on any referred/sales leads to the sales department, to assist in sales as required
• To be aware of Hotel promotions or special activities going on in the Hotel/area

Other:

• To carry out any other reasonable tasks as requested by management.

Job Type: Part-time
Part-time hours: 24 per week

Benefits:

• Company events
• Flexitime
• Food allowance
• On-site parking

Schedule:

• 8 hour shift
• Flexitime

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
yes

Ability to commute/relocate:

• Ennis, County Clare: reliably commute or plan to relocate before starting work (required)

Reference ID: reception

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