Who we are

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow:

Role Purpose

The Retail Channel Manager role is a senior leadership role that is responsible for the Vodafone Owned Retail Estates, delivering retail sales ambition and strategy execution.

The Retail Channel Manager will define the operating model and drive best in class customer experience across all Retail Owned Stores. The role will be responsible for superior customer experience (as measured currently through Net Promoter Score), strong culture and development within Channel and a robust and optimised operating model. The candidate will work closely with the Tribe Leads (Mobile, Prepaid and Fixed), Channel Operations, Brand, VBU and HR to ensure successful delivery of the Vodafone Ireland commercial targets and strategy.

The Retail Channel Manager will also be required to develop a retail strategy and translate it into meaningful action and results across Retail owned (circa 21 stores).

Key Responsibilities

As well as

KPI's

• Delivers Retail DB Sales and Service KPIs, driving quality connections across both Fixed, Mobile and Converged
• Manage the Vodafone Ireland Retail Limited P&L account, ensuring margin and revenue initiatives are delivered through the channel
• The development and implementation of monthly, quarterly and annual sales plans aimed at exceeding sales and experience KPI’s.
• Together with HR defines requirements and roadmap for people capabilities, talent process and sales processes to deliver the best possible customer experience
• Delivers best possible customer experience in Retail, through exceptional customer care results, high NPS, Digital enhancement and superior store merchandising and design
• The Retail Channel Manager must organise and lead sales conferences, networking events and engaging with the local business community.
• Owner of Performance management KPIs, resource planning, Recruitment of high potential staff, succession planning to build a leadership pipeline and change programme management
• Embrace new products and services, and ensure successful launch and sell through in retail
• Positively manage a changing Retail environment by harmonising the best of digital and retail combined to deliver the best experience for our customers

We're looking for you, if you have

• Experience working with multi site area management team. Knowledge and experience in Telco desirable but not essential.
• Experience of working cross-functionally and managing multiple stakeholders across the business
• Ability to understand a vast portfolio of products and services
• Excellent communication and presentation skills
• Strong team leader with ability to motivate team to drive for better results and develop them along the way
• Results focused with strong passion for innovation and transformation

Why Choose Us?

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:
Competitive salary with ability to receive an annual bonus
Flexible working is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution if you choose to join our pension scheme
Free Phone Credit – When you join the team, we will provide you with free phone credit
Learning and Development – We provide extensive training to all our employees so they can progress in their careers! There is also “Grow with Vodafone” where our employees can gain incredible skills
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products
20 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday

We are passionate about our employees! Here at Vodafone, we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employer where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.

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