Overall Purpose of the Role

The Senior System Engineer will be responsible for ensuring the delivery and ongoing operations of IT solutions that support a global business platform consisting of both internal and external customers and partners.

The Senior System Engineer will be part of a technical team that is responsible for systems infrastructure engineering, enterprise storage, virtualization solutions, in a security hardened environment.

The successful candidate will have strong analytical and troubleshooting skills and possess an engineer’s curiosity with a desire to solve complex technical problems.

Key Responsibilities

• Work to continuously improve IT services, looking for ways to increase service uptime and improve efficiency of the team
• Provide Tier III support by responding to customer requests, incidents and problems related to our server and storage subsystems
• Anticipate, identify, mitigate, respond to, and resolve issues with storage devices, storage access, and data retrieval
• Perform routine maintenance, upgrades, and patching on to ensure security compliance and system health
• Design and build infrastructure solutions in accordance with business and IT needs
• Perform regular reporting on key system metrics to maintain enterprise system health
• Perform ongoing business continuity and disaster recovery testing to ensure information availability
• Maintain accurate documentation for IT services with industry standard tools
• Develop processes and procedures for ongoing management of IT infrastructure
• Works with other teams in the development, implementation, testing, and rollout of new hardware, software, and applications serving business needs
• Resolve service outages as appropriate
• Troubleshoot technology problems in the end-user compute environment as needed.
• Respond to and resolve alerts generated by monitoring systems to ensure platform health.
• Maintain accurate monitoring with industry standard tools (Solarwinds) and custom monitors
• Perform root cause analysis of major system outages
• Implements configuration changes necessary to support new functionality and bug/issue fixes within the infrastructure
• Complete routine capacity analysis and report to management

Required Qualifications

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• 5+ Years Linux
• 5+ Years Windows Server
• 5+ Years Cloud (Azure Preferred)
• 2+ Years managing on-premise infrastructure preferred
• Experience supporting Mulesoft APIs a plus
• Experience working at a federal contractor preferred
• Experience in the health insurance industry preferred

This job description outlines the types of responsibilities the incumbent is required to perform.
The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

International SOS Government Services, Inc. requires all employees to be fully vaccinated against COVID- 19, where allowed by law.