Job description

Signing Bonus for a Experienced Toyota/Lexus Service Advisor

SERVICE ADVISOR RESPONSIBILITIES

• Greet customers and assist them with any inquiries they may have.
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns have been addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Have knowledge of the Dealer Management System and Manufacturer Portals.

Job Type: Full-time

Pay: $55,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Ability to commute/relocate:

• Green Brook Township, NJ: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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