Job description

Service Advisor – Ford

Ford
Houston, Texas

Service Advisor Ford

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as a liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:
Upselling additional services using low pressure, high integrity methods
Providing accurate repair/maintenance estimate
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:
A competitive salary
A great working environment where you’ll be supported by your team
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchase
Advancement opportunities for high performers

The Requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable

Benefits
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About our Company

At Russell & Smith, we strive to provide outstanding service in all areas of our dealerships in Houston, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the Company.

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

Russell & Smith Auto Group is an Equal Opportunity Employer

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