Job description

Service BDC - Business Development Consultant

The Service Business Development Consultant responds to customer service and parts inquiries and delivers exceptional service to them. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.

The Service Business Development Consultant is a hands-on, highly responsive customer advocate. Listening skills are critical to understanding and immediately handling customer needs. The consultant must be goal driven to achieve specific performance targets: Fast response times, service appointments set & show, outbound calls and service campaign sales.

The Service BDC handles incoming customer inquiries from phone, email and online chat sources. Consultants also engage customers with outbound phone, email chat and text communications. Consultants must be outgoing, persuasive and results driven in all communications. Outstanding verbal and written communications are required. Consultants work in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.

Customer contact activities will be managed and recorded in advanced software applications. Consultants will constantly interact with software and telephony, completing their activities and documenting the outcomes. Customer follow-up schedules, along with phone and chat scripts will empower a Consultant to serve customer needs and achieve performance targets. Consultants must be able to multi-task very quickly in these software applications.

The ideal candidate is highly self-motivated, with call center or customer contact experience. Automotive experience is a plus. Must be willing to spend extensive time on the phone, handling 100+ incoming/outbound calls each day. Consultants must be technology inclined. Speed, accuracy, and attention to details are required skills.

Candidates must be willing to work a flexible schedule of 40 hours per week, including nights and Saturdays.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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