Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.

This role is responsible for organizing, scheduling, and managing the flow of activities for the Technicians as well as monitoring the daily schedule and adjusting as needed to complete the expected and upcoming work in the short term. This position also handles all inbound emergency field assignments and other job site related calls. The coordinator is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish by performing the following duties.

In this role you will:

• Ensure field crews have an appropriate amount of work that can be executed and communicate to supervisors/managers any irregular performance in the field
• Manage real time adjustments to technicians’ schedules due to resource changes or business conditions should they change during the day
• Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external departments
• Dispatch team of technicians ensuring maximization of productivity, travel time, overtime, and other key resource metrics
• Create and maintain service ticket and job queue databases from sales turnover to close out
• Invoice all completed service tickets and progress billings for construction projects
• Maintain positive internal and external relationships as a critical touchpoint with PSI operations
• Establish uniform correspondence procedures and style practices consistent with PSI’s policies and procedures
• Use software to maintain customers, create work-orders, appropriately invoice clients for work completed, and close jobs for final disposition
• Maintain contact with customers and outside vendors and respond to inquiries in a timely manner
• Order parts and ensure timely delivery for scheduled service jobs

Ideal Candidate Profile:

• Has excellent verbal and written communication skills
• Able to feel comfortable working as a team player
• Capable of remaining patient and calm when dealing with frustrated customers
• Proven ability to work in enterprise resource planning and management (ERP) software by creating work orders, invoices, reports
• Ability to multi-task, problem-solve and adapt to change in a fast-paced dynamic environment
• Possess excellent organizational skills and attention to detail
• Able to follow oral and written directions

Requirements:

• High School diploma or equivalent
• 1-2 years’ experience in a coordinator role preferred
• Knowledge of Fire Alarm, Fire Sprinkler or Fire Suppression systems (or other service industries) a plus

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

We are an equal opportunity employer that promotes a people-centered culture. Ask around the local industry and you’ll find that the team at Performance Systems Integration is THE team to join. Now is your time to make a move!