Job description

Colton Motors is currently looking to recruit for a Service Manager to join our talented team at our Tullamore location. Previous experience in the motor trade is highly desirable and Knowledge of Kerridge/keyloop (Dealer Management System) is an advantage

Requirements:

To organise service activities to ensure the department’s efficient and profitable operation by satisfying customers and enhancing customer relations.

To organise the service department and in particular, control resources and utilise assets at a level commensurate with profit targets.

Have good management, leadership, and communication skills

Motor industry experience in a similar role is an advantage

Knowledge of Keyloop/Drive is an advantage.

Excellent organisational and administrative skills.

Key Duties & Responsibilities:

To maximise departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value-added products and services.

To create an environment where the department and its staff develop and excel.

Ensure that the Service Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly).

Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements

Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department.

Ensure premises, tools, equipment, and other dealership assets are controlled and used effectively to complete customer repairs within time expectations.

Ensure all materials purchased are controlled and sold at a profit.

Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.

Examine (weekly) sales ledger information to ensure all outstanding debts have been collected within due time periods set and customer queries and concerns, responded to and resolved within 24 hours of there being raised.

Establish technical and other training needs for all staff, plan the programmes and maintain records of training.

Key Skills:

Technical skills, knowledge, and experience of the retail motor industry.

Skills in applying and using knowledge in a management position.

Leadership and coaching attributes.

Experience in the diagnosis, servicing, maintenance, and repair of motor vehicles.

Knowledge of Keyloop would be an advantage

Benefits

Competitive salary

Ongoing training

Further career development

Free car parking

Savings scheme

Laya EAP

IMPORTANT INFORMATION

We value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application, we have determined that your experience and skills do not match the very specific criteria required.

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• 8 hour shift

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