POSITION SUMMARY

Under direction of the assigned supervisor, perform professional level duties and functions associated with case management.

DUTIES AND RESPONSIBILITIES SUMMARY

• Obtain relevant information about clients through interview, assessment, and case history to determine the client’s case management needs, existence, or level of addiction severity. Assist in the determination of proper therapeutic approaches and level of care and report client adherence to program goals and objectives.
• Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
• Process new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assist clients with daily activities, events, and informational literature.
• Provide customer service and advocacy on behalf of clients.
• Responsible for the timely and accurate documentation and reporting of case management processes. Maintain case notes and associated documentation.
• Prepare case files for periodic review and quality assurance.
• Perform department program related duties in residential, community, and jail-based settings.
• Transport clients to appointments and other service locations outside of assigned program.
• Receive guidance and training from Program Supervisors and Coordinators within the division.
• Maintain current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.
• Perform other job-related duties as assigned or required.

• The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

• High School Diploma and two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections. Any equivalent combination of related education and/or experience may be considered for the above requirements.

PREFERENCES

• Bilingual (English & Spanish) preferred.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

• Employee must successfully complete the post-offer employment medical examination and background investigation.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the MATS facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
• Employee must comply with the safety guidelines of the County.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee may be required to work different shifts and program reassignments.

WORKING CONDITIONS

• The majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of job, and operating of a vehicle.

EQUIPMENT, TOOLS AND MATERIALS

• Equipment typically used to perform administrative duties include the telephone, computer, fax machine, photocopy machine, and walkie-talkie radio.
• Worker may handle first aid and AED equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

County of Bernalillo is an equal opportunity employer.