Job description
Summary
Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.
A spa host is the key to our Andaz guest journey through health and wellness. The spa hosts is responsible to ensure a seamless spa, salon, fitness, wellness experience is achieved for our guests. They serve as the first point of contact upon arrival at the spa and the last point of contact upon departure of spa.
The Spa Host should build and maintain good relationship with our guests by interacting warmly with them and giving them tips on the best products at the spa to meet their needs. They would keep record of business transactions by registering new guests; receive payments from guests for services ordered, and issue invoices. To perform their role effectively, Spa Host’s must have vast knowledge of products and services offered by Andaz, and must be able to provide correct answers to questions from guests. They must also be able to inform guests of newly introduced products and services in order to get their patronage.
The Spa Host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, guest room bill review and questions, recommendations and boutique sales and helping arrange activities that have not been previously arranged.
Qualifications
- Refined verbal and written communication skills
- A true desire to satisfy the needs of others in a fast paced environment.
- Ability to stand for long periods of time.
- Ability to multitask is a must
- Proficiency with Book4Time,OPERA, HotSOS, RESERVE preferred
- Previous experience working in a Spa/Health/Wellness industry strongly desirable
- Fun and articulate person with a great sense of humor and attitude
- Must be able to provide a minimum two full days of work availability each week
- Personality and presentation will play a key role in becoming a successful candidate
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