Job description

J Sterling's Spa is a family owned rapidly growing spa chain in Orlando with 5 locations in Winter Park, Altamonte Springs, Lake Mary and Clermont and South Orlando.

We are hiring for Spa Manager for our very busy ALTAMONTE AND LAKEMARY location.

Responsibilities:

• Have or develop interest into & get passionate about spa services - massage, facial, waxing, laser hair removal.
• Train, lead, support, monitor, review, and reward the performance of spa associates
• Fill-in as spa associate at any of 5 locations when someone is sick, on leave, or position is being filled in
• Handle communications from clients, associates, therapist, and business owners
• Handle administrative tasks including but not limited to scheduling, inventory, and reporting
• Handle client issues urgently thru phone, email, and public review systems
• Handle staff vacation requests by looking for replacements to fill the schedule
• Monitor associates' work to ensure that every possible appt is booked & no call/message goes unanswered & every client communication is handled in best possible manner
• Develop, Evaluate and Update various programs and procedures to be used & followed by associates & therapists for efficient operations of the spa business

• Engage in in-person marketing to retail businesses in the local area
• Help with those cleaning tasks across the premises that many people thinking "I have a desk job" don't want to do. We use the premises, we keep it clean. Front desk associates go only so far in cleaning; but shift lead take ownership, involve staff and yourself, and keep the premises cleaning.
• Be the source of information & provide primary support to staff on simple software & hardware issues such as: How to accomplish certain task in the booking system, Computer shutdown or slow or not working, Music not working, POS system not working

Skills Needed:

• Thinking fast on your feet to diffuse client and staff situations to maximize client satisfaction & minimize cost impact to business
• Really good with people - able to influence & inspire individuals to perform at their best possible
• Really good with technology, computers & experience with one or more appt booking software. The spa associates will rely on you to provide efficient support & solution to issues with hardware & software. DO NOT APPLY if you are not good with using computers and software.
• Efficient Multi-tasking: being able to refocus & operate efficiently when quickly jumping from one task to the other throughout the workday
• Flexible to work a few morning shifts and a few afternoon shifts

Skills Desired:

• Have basic understanding & knowledge of facility management - plumbing, HVAC, electric, computers. Have experience with simple tasks such as use plunger to alleviate a clogged toilet, change light bulbs and fluorescent tubes, change AC filters, fix simple things around the place with a screw driver & utility knife

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Employee discount

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Altamonte Springs, FL 32701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: In person

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