The Shelbourne is Dublin’s most prestigious and historic five star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.

We are now looking for a Spa Receptionist to join our Spa Team!

POSITION SUMMARY

• To ensure a warm friendly welcome to all clientele at all times.
• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receive a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• To organize scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To recognize the importance of ‘sales’ in every aspect of their role.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Spa Director.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift.
• Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Company Benefits

• Worldwide Associate Travel Discounts
• Learning and Development Opportunities
• Associate Recognition and Wellbeing Programs
• Taxsaver Commuter Tickets
• Cycle to Work Scheme
• Discounted car parking
• Employee Assistance Program
• Company Pension
• Health Insurance
• Shopping discounts and cash back options with leading brands
• Free meals on duty
• Uniform Laundry Service

...and more!