Job Title:

Job Description

Our vision

We will be the greatest customer service (CX) services in the world, rich in diversity and talent

Our purpose

In everything we do, we believe in doing right by and for people— our clients, their customers, our staff, our communities, and our planet

Our promise

We challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined.

We believe supporting our clients and their customers shouldn't be limited by location, so we've built a remote culture that meets the demands of today's radically changing business landscape.

• Over 290k global staff
• 750 clients
• 100+ Fortune 500 companies
• 160+ industry awards.

70 languages, 40 countries, 6 continents. One Concentrix

Join our team and work on behalf of a global sports brand!

Working hours: Rotational shifts between Monday to Saturday between 8am to 8pm

About the job

Join the Content Moderation team at one of the world’s leading online jobs boards, working from our multilingual hub.

You will be working on behalf of our client, who is the highest-traffic job website in the USA and has a presence in over 60 countries. Do you want to be part of an energetic and friendly international team who enjoy working together to deliver results and improve service? All whilst living in one of Europe’s most vibrant cities?

Objective:

The Content Moderator will be responsible for maintaining the online reputation of the number one job site in the world while ensuring high standards of quality. You will monitor and apply rules and guidelines as set down by our client to determine if the content being communicated on their company profile is as effective as possible to drive applications from job-seekers.

It is important to maintain a good knowledge of the services the site provides and report all feedback on the client experience.

What Concentrix Offers You

• Competitive Salary plus Performance-Based Bonus Scheme
• 20 days annual holiday + 9 statutory days entitlement
• 2 weeks of paid training provided
• Career progression opportunities
• Concentrix discount website with various offers against high street brands, holiday breaks and Dublin restaurants
• Excellent company benefits including pension, education allowance, discounts on gym memberships to name a few.

Minimum Required Skills

• Fluency in Spanish and English.
• Excellent communication skills to include verbal, written and listening
• Ability to communicate complex concepts and issues effectively, selecting appropriate regional language and tone
• Strong attention to detail, organisational skills and ability to clearly document work performed
• Demonstrated work ethic, self-disciplined and professional demeanor
• Ability to be coached and to incorporate feedback
• Proficiency in Google G Suite or Microsoft Office Suite (Word, Excel, sheets etc.)
• Leaving Cert or High School education
• Experience in a content moderation, quality or contact center role desirable.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the Republic of Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The purpose of this description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

Apply today, we will look forward to hearing from you!

Location:

Language Requirements:

Time Type: