Job description

• Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
• 3+ years experience with CDNs (e.g AWS CloudFront, Akamai, EdgeCast, Fastly) or commensurate experience with underlying technologies including networking, DNS, HTTP, and/or TCP/IP.
• 3+ years of experience in systems engineering or technical operations support, with some customer-facing responsibilities
• 3+ years of experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
• 3+ years of experience with content delivery networks (CDNs) (e.g. AWS CloudFront , Akamai, EdgeCast, Level 3, Limelight) or content origination.
• Ability to travel up to 10%, primarily regionally

Job summary
Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, operate, and get the best performance out out of their streaming media workloads.
Enterprise Account Engineers work with many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events.
Depending on a customer’s needs, you may also work closely with specialized Solutions Architects and members of AWS Professional Services. While this role is not expected to develop software within the CloudFront or Elemental Media services, a software development background will be valuable in helping understand complex customer needs and drive software solutions. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities
As an Enterprise Account Engineer specializing in media delivery, you will:

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
• Interface with customer project managers and technical owners to understand key technical and operations requirements
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
• Collaborate with CloudFront performance teams to drive key customers’ success initiatives
• Oversee video delivery performance by monitoring both customer and service metrics
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
• Own customer-facing and internal communication during production impacting incidents
• Work independently with customer engineering and operations teams
• Build training materials, runbooks, and operational plans to help jump-start a newly forming team

About the team

This role is within the AWS Elemental Customer Success team. Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customer’s are set-up for success. We exemplify Customer Obsession working alongside our customers’ engineering and operations teams embedding to be come a trusted advisor and team member.

• Experience with Cloud Computing, especially Amazon Web Services
• Ability to understand and communicate business and technical needs
• Excellent communication skills including facilitation, negotiation, and conflict resolution
• Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
• Ability to interact with and influence technical personnel at all levels
• 2+ years’ software engineering experience · Familiarity with one or more Linux-based scripting language (e.g. Python, Bash, JavaScript, etc.) or object oriented programming languages (Java, C++, C#)
• Willingness to work closely with customers during live events, including nights and weekends

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.