Job description
Your Opportunity
Charles Schwab Digital Services is responsible for delivering innovative, best-in-class solutions. We are obsessed with solving customer needs. We want every interaction to be simple and easy. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our users’ are passionate about.
What you are good at
Strategy – Setting ambitious and clear production vision for designing re-usable utilities across multiple journeys.- Execution - On all aspects of technology product development including the definition, creation, development and implementation through a prioritized backlog of product features
- Client Focus – Develop a deep understanding of the target market, build close relationships with key stakeholders and define business strategy for cross-enterprise utilities
- Partnership - Support client-facing employees in delivering for our clients (specifically web and mobile strategies) by integrating the end to end client experience
What you have
What you’ll do:
- Foster an in-depth understanding of the ways that Schwab serves new and existing clients, and the key ways in which Schwab can improve the delivery and quality of those services, products, and tools
- Drive analytics-driven change, producing recommendations and business cases to support strategic direction and business prioritization to deliver improvements in the delivery and quality of our client experience
- Partner with cross-functional stakeholders including product, user experience, design, analytics, creative and leadership, to drive product roadmaps, strategy and execution
- Develop actionable, data-driven insights to inform product and marketing strategy
- Leverage insights to better understand our clients and represent the voice of the user
- Identify success metrics and develop reporting to track progress against goals and present results, insights and recommendations to management
- A passion for digital innovation, innate curiosity and commitment to exceptional client experience
- Comfort in a dynamic and fast-moving environment, with a positive attitude and solid work ethic
- Self-starter with outstanding organizational skills, attention to detail, and the ability to efficiently track multiple priorities with tight deadlines and little supervision
- Ability to operate at both strategic and tactical levels, including proven experience managing products or services as well as project implementation and execution
- Superior analytical and problem-solving skills
- Exceptional written and verbal communication skills, including ability to succinctly synthesize data, develop recommendations, and present to management
- Demonstrable leadership skills with the ability to influence and build consensus with partners at all levels
- Ideal candidate would have strategy consulting, product management, and/or product marketing experience
- Financial Services industry experience a plus, but not required
- Comprehensive Compensation and Benefits package
- Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
- Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
- Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
- Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
- Not just a job, but a career, with an opportunity to do the best work of your life
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
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