Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Sr. Manager, Salesforce Operations - USA

The Blueprint (Role Profile)

We are seeking an experienced Sr. Manager, Salesforce Operations, that will develop and deploy our Salesforce strategy, training, and the implementation of the platform across all business units, globally. S/he will report to the VP, End User Conversion & Training and Development with a direct report. S/he will also partner closely with our Sr. Manager, Sales Operations. This position can be based from any of our office locations, or Remote!

Come build your future with us!

The Build (Responsibilities)

• Design and implement a Global CRM strategy, as well as execution of that strategy, in support the sales team’s business objectives.
• Lead a team of sales professionals utilizing the company's Salesforce CRM Effectiveness Program.
• Lead training, office hours and adoption and administer Salesforce platform for 150+ Salesforce Users across the Salesforce Sales Cloud across our global offices.
• Establish process and establish best practices for user input data to scale and record business knowledge.
• Collaborate with across Sales, Marketing, Operations, and IT to deliver enterprise CRM initiatives.
• Implement and manage scalable training solutions to aid adoption and self-service through utilization of Salesforce Knowledge and other mediums to support a growing user base.
• Identify key outcomes of training and establish expectations with leaders across the business on effectively managing and coaching their teams.
• Job shadow with onsite and remote employees to understand process and drive adoption of the mobile application.
• Support prioritization and process of approvals for CRM enhancements across key functions
• Support the Sales Development initiative around Sales Leadership and Sales Training incorporating Salesforce CRM

The Toolbox (Qualifications)

• 10+ years’ related work experience, with 3+ years’ experience working with Salesforce preferable

• Bachelor's degree in a business/management discipline or in-lieu-of an additional 4+ years’ related work experience

• Business Process Mapping Experience

• Demonstrate ability to build relationships and influence with senior leaders across the business.

• Excellent communication and interpersonal skills – written & oral.

• Ability to communicate effectively, translating technical information in a non-technical manner.

• Ability to independently prioritize and utilize effective problem-solving skills.

• Capacity to thrive in a fast-paced, challenging environment; self-starter with ability to support multiple work streams to meet deadlines.

#LI-Remote

This position’s anticipated annual salary range is $102,000— $170,000 with a performance-based discretionary bonus; at plan, this position’s bonus opportunity is 15%. Apex Tool Group’s competitive compensation package includes medical, dental, vision, life and short term and long-term coverage/insurance, 401(k) Savings Plan, educational assistance, 15 days paid vacation and 11 paid holidays.

At Apex Tool Group (www.apextoolgroup.com), we’re passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG