OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Support Renewals Representative

As a member of Support Renewals organization, the Senior Support Renewals Rep will have an overall responsibility for generating renewal revenue in a defined territory. The Senior Support Renewals Rep will work on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.

Job Responsibilities

• Generating revenue
• Reconciliation of installed base licenses
• Management of strategic commercial Enterprise License and Volume Discount Contracts
• Meet or exceeding your sales quota within assigned territory
• Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved (canceled or PO collected) prior to the expiration date
• Booking orders
• Working directly with Field Sales Reps, Partners, & other internal organizations
• Customer link between technical support and sales
• Ensuring customer support issues are escalated to the appropriate department.
• Qualify customer for potential up-sell opportunities of support services portfolio
• Explaining to customers the product and support benefits of continuing their maintenance contract
• Ensure proper customer data is collected and input into the database

Qualifications (in addition to those of a Support Renewals Representative)

• Previous inside sales experience or related field/channel sales experience
• Proven track record of exceeding quota assignments in a similar enterprise software sales environment
• Must have sold enterprise-level software solutions, with an excellent understanding of relating the technology’s value to a customer’s business needs

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.