Universal/General Job Description Template

Job Title: Sr. Site Specialist

Requisition ID:

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function could include: order entry/management, operating customer procurement systems and stockroom management

Responsibilities:

Inventory Management:

• Restocking of lab consumables and solvents at designated inventory locations
• Stock areas will be established as part of implementation
• Provide status of back-orders and expedite as necessary
• Work with end users to right size inventory levels and product mix
• Perform on-site program replenishments and disbursements.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Take direction from Site Supervisor regarding daily duties.
• Communicate any customer issues or potential problems with Site Supervisor.
• Utilize basic systems to support various inventory management systems.
• Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Remove cardboard and trash as needed
• Positively represent Vertex and Thermo Fisher Scientific at all times.
• Perform other duties as assigned by management.

Order Management:

• Perform ordering of supplies on behalf of end users
• Provide general customer service on site
• Working with sales team, provide options for product standardization and low cost alternatives

Provide technical expertise and training to a diverse cross-functional team.

Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.

Independently makes decisions and uses available resources to meet customer requirements.

Analyzes/maintains/reconciles various reports to ensure customer and Thermo Fisher requirements are met.

Shows strengths in assembling, communicating and explaining job or site specific performance metrics to Direct Manager.

Communicates any customer issues or potential problems

Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

Adopts Practical Process Improvement (PPI) methodologies

Access & take advantage of Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

Attend required training sessions.

Participate in projects and carries out duties as assigned.

Minimum Qualifications:

Must possess a High School Diploma or Equivalent (GED)

Associates Degree, Biotechnology Course Certificate preferred, willing to consider experience in lieu of degree

Proven verbal, written and presentation skills.

2-3 years of dynamic proven experience preferred.

Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.

Must maintain Thermo Fisher Scientifics’ Four-I Values.

Experience in a GXP laboratory setting or services preferred.

Proven excellence in customer service skills.

Detail oriented, problem solver, promotes team environment.

Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).

Ability to establish and foster positive customer relationships.

Strong interpersonal skills and proactive approach in all duties.

Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.

Ability to instantly adapt to a flexible and changing schedule.

Ability to self-manage and operate independently.

Demonstrate a sense of urgency in completing work assignments.

Good time management and organizational skills.

Must be able to work overtime as the need arises.

Working Conditions:

Works primarily at customer locations, in office environment, around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently within customer location.

It may be necessary to walk/stand for 75-85% of the day.

May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).

Must possess motor skills appropriate to the task.

Capable of lifting, pushing and pulling 30-40 pounds consistently up to 50 lbs.

May be able to use material handling equipment such as push carts and pallet jacks.