Job description

IT@JH Enterprise Directory and Infrastructure Services (EDIS) is seeking a Sr. Systems Engineer who is responsible for managing servers, appliances and applications supported by the EDIS team. Some infrastructure supported by the team includes the Efficient IP DHCP, and DNS appliances, Ivanti (formerly Pulse Secure) VPN appliances and the Microsoft Enterprise PKI environment comprising of PKI CAs, OCSP, CRL NDES and FAS servers. This position will be responsible for providing architect engineering design, implementation, governance, testing, support, and compliance with Johns Hopkins policies for infrastructure services supported by the EDIS team. The position will be responsible for the daily operation of the services and understanding the complexity of a large environment with multiple infrastructure requirements.

Specific Duties & Responsibilities

Interacts with customers daily.
Works closely with customers and vendors to understand and translate their functional needs into technical requirements.
Understands business critical application support of network connectivity.
Serves as a knowledgeable liaison between the functional and technical communities.
This position is responsible for developing an understanding of the general business requirements needed to support services supported by the EDIS team.
Configures systems to meet client needs also calls for an ability to quickly grasp client-specific solutions for PKI, VPN, certificate services and DDI.
Provides support for the configuration, deployment, and management of EDIS systems and solutions.
Provides hands on testing, configuration, design, and troubleshooting.
Meets with customers to share methods and procedures that help customer understand services supported by EDIS.
Provides advice to customers and following up with customer to ensure complete satisfaction.
Builds and maintains strong, trusted customer and vendor relationships.
Presents to executives, end-users as the subject-matter expert.
Works on a team responsible for supporting EDIS systems and appliances.
Work independently testing and troubleshooting any issues.
Leads projects and manage supporting staff as assigned to complete the project.

Works with management on setting timelines and priorities and work independently to achieve project goals.
Ability to work independently in an Enterprise environment and maintain 100% uptime of systems and appliances.

Specific Devices, Software, Projects

Strong PKI and VPN experience are essential.
PKI and certificate services are used throughout Hopkins for and with integrations with various applications. Our environment must be highly available and secure to successfully support both the Hospital and the University missions.

Scale/size of area, project and/or system supported

DNS, DHCP, PKI, and VPN services are used across the university, hospitals, and medical institutions for business-critical processes. It is used by applications, systems and network attached devices (Wired and Wireless).

On-call requirements

Yes

Special Knowledge, Skills, & Abilities:
Ability to build and support Windows servers.
Knowledge of Hardware Security Modules (HSM) administration.
Ability to design and implement solutions to support server requirements for High Availability (load-balancing, data replication, failover, clustering).
Understanding of networking & TCP/IP.
Must be familiar with Active Directory.
Must be familiar with PKI concepts including SSL certificates & HTTPS configurations.
Knowledge of Microsoft Windows administration (Server 2016, 2019).
Must be familiar DNS, DHCP, IPAM concepts.
Must be familiar with VPN concepts.
Possesses strong technical skills and independently stay current with a constantly changing technology and vendor landscape.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Must be able to work independently as well as collaboratively.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
The technologies involved in designing, deploying, and managing EDIS supported services include a knowledge of DNS protocol, DHCP protocol, PowerShell scripting, Networking, IP Subnetting, AD, PKI/Certificate services, VPN, and server and appliances support. Implementation involved strong technical and implementation knowledge of implementing systems in the public cloud (Azure and AWS).

Work Location

Hybrid, Mt. Washington

Minimum Qualifications

Bachelor's Degree.
Five years related experience (Direct programming experience while pursuing education may count towards related experience. Significant undergraduate programming coursework or independent project can be considered as related experience.)
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Building and supporting VMware guest servers
PKI Administration, NDES/SCEP or Active Directory Certificate Services (ADCS) experience.
Knowledge of infrastructure concepts: DNS, DHCP, VMware, SQL Server.
Familiarity with Splunk queries
Familiarity with Scripting (Powershell)
Knowledge of Ivanti VPN technologies

Classified Title: Sr. Systems Engineer
Role/Level/Range: ATP/04/PF
Starting Salary Range: $83,100-$114,230-$145,360 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
Exempt Status: Exempt
Location: Hybrid/Mount Washington Campus
Department name: IT@JH Enterprise Directory and Messaging
Personnel area: University Administration

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

To apply, visit https://jobs.jhu.edu/job/Baltimore-Sr_-Systems-Engineer-MD-21209/1025714100/

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