Job description

About us

Always Best Care Senior Services is a small business in Spring, TX. We are professional, innovative and our goal is to to support our clients and their loved ones by providing the most reliable and consistent care services in the North Houston Area .

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Safe work environment
• On-the-job training

STAFFING COORDINDATOR JOB DESCRIPTION

Reports to

Director of Operations

Company Overview

Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 50,000 seniors across the country. We work to hire employees who are inherently courteous and polite and treat all clients with the highest level of respect and professionalism.

Summary

The Staffing Coordinator plays a critical role in ensuring that activities and projects are completed on time and within budget. This position is responsible for development and continual monitoring of the work schedules for Caregivers to meet patient care needs, adjusts staffing according to available staff and reports changes to appropriate supervisors, assure accuracy of the time reports, verify hours worked daily, bonus hours, overtime hours, benefit days, and calculate staffing based on adjusted census daily working to minimize overtime through aggressive recruitment, hiring, training, and retention programs according to need. They must have strong organizational and communication skills, be able work effectively with a team, and adapt to changing priorities and circumstances.

Portrait of an ABC Staffing Coordinator

1. Familiar with and comfortable working on computers.

2. Possess good phone and customer service skills.

3. Ability to coordinate and perform multiple tasks.

4. Understand basic math and accounting principles.

5. Excellent written/grammatical skills.

6. Good communication and problem-solving skills.

7. Self-starter/Resilient.

8. Work well with others.

9. Coordinate care for clients with ABC Team. Healthcare experience a bonus.

10. Audit inflow of paperwork and documentation.

Primary Responsibilities

1. Assist with answering phones, office organization and management.

2. Staffing of all in-home care cases via caregivers or self. Heavy emphasis and bonus to monitor and work to minimize OT on a weekly basis to less than 2.5% of total hours.

3. Coordinate with HR and assist with interview and orientation process of caregivers weekly as determined by Care Matrix Needs.

4. Understanding and utilizing the Wellsky staffing software and webinars to its best potential.

5. Monitoring and updating daily schedules via computer software for payroll and billing accuracy including trouble shooting/correcting missed clock ins/outs or overlaps.

6. Communicate and notify clients/caregivers daily about schedule needs or changes.

7. Develop and monitor the caregiver mentoring program with the goal of caregiver retention.

8. Monitor and update client care plans as needs change.

9. Educate Caregivers on trending concerns when identified.

10. Contribute to companywide ideas for recruiting and marketing of services.

11. Complete training on intake call sales techniques.

12. Assist with compiling weekly KPI metrics for director review.

13. Oversee Care Manager, Training Manager and Office Assistant needs with delegation and coordination of tasks in the absence of the Director.

14. Attend stand up, office, QAPI meetings and participate on office committees as needed.

Knowledge and Skills Requirements

· Time Management: The ability to effectively manage your own time, as well as the time of others, is essential for a scheduler. You need to be able to prioritize tasks, manage multiple schedules, and ensure that everyone stays on track.

· Attention to Detail: As a scheduler, you need to be detail-oriented and able to catch mistakes before they become problems. You should have strong organizational skills and be able to keep track of many different schedules and deadlines.

· Communication Skills:The ability to communicate clearly and effectively is essential for a scheduler. You need to be able to explain schedules and deadlines to team members, clients, and stakeholders, and be able to respond to questions and concerns in a timely manner.

· Problem Solving Skills: Scheduling often involves dealing with unexpected problems and challenges, so it’s important to have strong problem-solving skills. You should be able to think on your feet and come up with creative solutions to keep projects on track.

· Technology Skills:Many scheduling tasks are done using software and other digital tools, so it’s important to have a good understanding of technology. You should be comfortable using scheduling software, spreadsheets, and other tools to manage schedules and track progress.

· Flexibility: A scheduler should be flexible and adaptable. Projects can change quickly, and you need to be able to adjust schedules and priorities accordingly. You should be able to work well under pressure and be able to handle changing deadlines and priorities with ease.

· Caregiving experience or ability a plus.

· Must be authorized to work in the United States.

Work Hours

8:30 AM – 5:00 PM at office with a 30-minute lunch break (occasional nights and weekends with on call compensation)

Workload is expected to be 80% in office and 20% in the field.

Compensation

Commiserate with experience starting at $20/hr. Annual 1-4% performance-based raise available.

The hourly office staff typically do not come in and are not paid for the following holidays including (New Year’s Day Observed, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day) when they fall during the work week.

On call pay available for nights, weekends and holiday work.

Ability to earn PTO after 90 days. Additional 40 hours of PTO available after first 180 days of service to be used for holidays, sick or vacation.

Bonus of $250 if OT is kept at 2.5% or less of total hours to be paid at first of the month payroll for the previous month.

Ability to participate in other bonus option programs available to office staff which are rolled out on a quarterly basis.

Medical insurance paid at 50%, life insurance of $50,000 paid at 100% and group rates available for dental, vision, indemnity, concierge medicine, and law plan available after 90 days. 401K with matching after 1 year.

Company issued laptop, cell phone, badge, keys, and logo shirt.

Travel should be limited due to nature of the work and will be reimbursed at the current IRS rate or via monthly stipend if personal vehicle is used during work hours. Use of company vehicle when available is preferred.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Spring, TX 77373: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Schedule management: 2 years (Required)

Work Location: In person

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