Job description
Job Title:
Research Client Experience – Strategy and Execution Lead
Corporate Grade:
D
Reports to (Line Manager’s Job Title):
Research IT Group Lead
Direct Reports (if applicable):
Insert text here
Business Area:
TC02 – Markets Pre Trade
Department/Function Level 1:
IT Research
Department/Function Level 2:
IT Research
Primary Location:
New York
IAR Role
No
CBI Regulated Role
No
CBI Regulated Role Type
List all applicable Controlled Functions and Pre-Approval Controlled Functions [CFs: 1-11, and PCFs: 1-47] please see appendix 1 and 2 for the full listing.
Regulated Role
No
If yes, what is the name of the regulator
Insert text here
Contractual Legal Entity – Please refer to link below for legal and regulatory requirement.
https://confluence.barcapint.com/display/COOSRVCOSM/Strategic+Projects
BX
Barclays Overview
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
We are an equal opportunity employer and we are opposed to discrimination on any grounds.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment
recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing
the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives
as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or
you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is
designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager,
and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Please discuss the detail of the working pattern options for the role with the hiring manager.
About TC02 – Markets Pre Trade
Markets & Research Technology (also called TC2) is made up of 3,000+ colleagues across UK, US, India, Czech Republic, Singapore, Japan, and Hong Kong. Responsible for all of the technology solutions required for the Markets front office trading. We cover all asset classes including Credit, Equities, FX, and Rates. We partner closely with the heads of the businesses in order to deliver market leading platforms to meet our clients’ needs. Our trading systems provide stable, high-performance access to markets for our most sophisticated clients, we work on pricing systems that can quickly normalize and summarize trading state across multiple markets to inform traders and algorithms, and risk systems that can calculate business risk across a broad set of international products and firm holdings. We build & deploy client facing tools via the Barclays web portal and mobile devices that provide the most up-to-date market monitors, analytics, research publications, and data products.
About Research IT
The Research IT team delivers all of the applications needed to create, approve, and distribute Barclays' award winning research products to our clients. Barclays integrated research platform is uniquely able to deliver an integrated cross-asset perspective on key economic, political and market issues by providing differentiated market insights and actionable ideas across research disciplines, asset classes, and geographies.
We are a global team of more than 100 people, and we develop and support systems used by research to publish research and compute proprietary risk metrics and scores, and for clients to explore publications and data on BarclaysLive via charting tools, market monitors, and trend analysis tools.
Research IT systems cover the following areas:
- Authoring of new documents and models via browser and excel
- Workflows for legal and compliance, automated disclosures
- Distribution via email, BarclaysLive, and partners like Bloomberg and Refinitiv
- Data Science Infrastructure and the computation of proprietary scores
- Computation of nightly risk metrics for rates, bonds, equities & derivatives, fx, and securitized
- Client facing web sites for publications and data
Overall purpose of role
Key Accountabilities
- Unify goals, targets, and dates with sponsors, partners, and stakeholders
- Ensure the successful delivery of expected outcomes and associated benefits
- Interlocking with all internal teams to coordinate all works to support delivery
- Solving problems to resolve barriers to implementation and keep a focus on outcomes
- Planning, directing and coordinating activities to manage and implement the initiative from detailed business case, through implementation, to closure and handover
Stakeholder Management and Leadership
The candidate will face off to a number of internal and external teams, represent the client experience project at senior levels. Verbal and written communication with multiple levels of stakeholders as well as project managers, developers, team leads, and vendors will be a regular part of the role as well as interaction with lateral functions such as risk, controls, and compliance.
- Manage stakeholder relationships between the demand (business) and suppliers (IT) around constraints and limitations of solutions
- Initiate and influence relationships with key stakeholders; act as a single point of contact
- Manage scope and business expectations against delivery
- Work closely with Research Operations, Marketing, Change Management, and Architecture teams
Decision-making and Problem Solving
You must have a "can do" attitude – willingness to accept challenges & solve problems. Good analytical skills are required to perform the role. Operate with frequently changing demands.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Person Specification
Essential Skills/Basic Qualifications:
- You must have excellent stakeholder engagement and management skills. The successful candidate will be able to interact with stakeholders at multiple levels within Barclays, both written and verbally.
- You must have excellent organisation skills - ability to manage multiple workstreams effectively
- You must be able to effectively plan & prioritise to set & meet deadlines
- You must have a proven track record in delivering technology change working in this product area.
o Deep understanding of Research product from creation to client utilization
o Business Analysis skills to create product definition
o IT/software development expertise to effectively gauge effort and specify data flows
o Working knowledge of client facing portals, publishing and distribution systems, Salesforce CRM, analytics of client utilization data, and email marketing systems
Purpose, Values and Mindset
Purpose and Values
Respect
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Empower
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.